AIRCALL INTEGRATION

Every Aircall Recording Becomes a Training Rep

Turn Real Sales Calls Into Practice Reps Actually Learn From. Automatically capture objections, tough moments, and winning plays from your team's Aircall recordings, then turn them into AI roleplay scenarios that close skill gaps—fast. No more "listen and learn." Your team practices the actual situations they're struggling with, using the exact language your top performers use.

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Made by

Secondbody.ai

Aircall certified app

Real results, real teams

See it in action

Connect Aircall to SecondBody in under 2 minutes. Your team's phone call recordings automatically sync—SecondBody analyzes them for objections, competitive mentions, pricing hesitations, and patterns across your team. Within 30 minutes, those real scenarios become AI-powered practice quests your reps can train on. Track who's improving, who's stuck, and where your team needs help—all from one dashboard. No manual work. No guessing what to coach.

What is Aircall?

Aircall is a cloud-based phone system built for sales and support teams. Over 20,000 companies use Aircall to make and record high-volume calls, log activity to their CRM, and track call performance—making it the perfect source for real-world sales training scenarios pulled from actual conversations your team is having daily.

See it in action

Real results, real teams

How SecondBody + Aircall Works

Your real sales calls become personalized training—automatically.

Step 1

Connect in 2 Minutes

One-click OAuth. Aircall recordings sync automatically.

Analyzing last quarter conversations for Ed..

Confidence

Clarity

Objection handl.

Patience

Monologues

Step 2

10x Faster QA + Coaching Insights

AI instantly flags objections, competitor mentions, compliance gaps, and pricing hesitations. Surface coaching opportunities in minutes, not weeks.

2:02 – Maya (Client Success Lead, CloudTrak) Hey, I’ve got a bit of a fire drill today — we’ve had three clients report delayed billing notifications on their dashboards. We didn’t catch it until this morning, but I’m getting pinged nonstop now. {Objection_detected_urgency} 2:15 – Jamie (Support, SecondBody) Thanks for flagging, Maya — that definitely sounds high priority. Quick check: were those accounts all on the EU instance, or mixed? 2:22 – Maya (CloudTrak) All three are EU-based, yeah. The weird part is the invoices are being generated, just not pushed to the customer view. {Objection_detected_partial_failure}
2:02 – Maya (Client Success Lead, CloudTrak) Hey, I’ve got a bit of a fire drill today — we’ve had three clients report delayed billing notifications on their dashboards. We didn’t catch it until this morning, but I’m getting pinged nonstop now. {Objection_detected_urgency} 2:15 – Jamie (Support, SecondBody) Thanks for flagging, Maya — that definitely sounds high priority. Quick check: were those accounts all on the EU instance, or mixed? 2:22 – Maya (CloudTrak) All three are EU-based, yeah. The weird part is the invoices are being generated, just not pushed to the customer view. {Objection_detected_partial_failure}

Step 3

Proactive Training, Not Reactive Fixes

SecondBody turns flagged moments into practice scenarios before reps fail. Spot an objection Monday? Entire team practices it Tuesday. Top performer nails pricing? That's tomorrow's training quest.

SecondBody.ai

User

Step 4

Practice & Track Performance

Reps train on real objections from your Aircall calls—using top performer language. Gamified distribution drives completion. Track practice, spot skill gaps before live calls. New hires ramp 65% faster. Managers coach patterns, not individual calls.

AI Coach

Efficiency will increase by 40%

Distributed Practice

Sprints & Assignments

Integrations

Up to date

Integration

What Data Do Aircall & SecondBody Share?

AI-Powered Objection Handling
We Drive More Revenue in 35 Days
Employee Onboarding
Teams Ramp New Hires 65% Faster
PIP
Targeted Performance Improvement Plan
Auditing & Certification
Objectively Auditing Sales Teams
Assessment & Gap Analysis
AI Skills Assessment & Gap Analysis

Call Transcripts Only—No PII Access

SecondBody receives anonymized call transcripts from Aircall—no customer names, phone numbers, email addresses, or payment information. We analyze conversation patterns: objections raised, competitor mentions, pricing discussions, buying signals. The focus is on what was said, not who said it.

Privacy-First

Transcript Analysis

Secure Integration

How Transcripts Become Training

AI scans for coaching moments: Flags objections, compliance gaps, pricing hesitations, and top performer patterns across all transcripts.
Converts to practice scenarios: Real objections become roleplay quests. Winning responses become team-wide training.
No manual work: Coaching insights surface automatically. Managers see patterns, not individual call reviews.

Auto-Generated Training

Pattern Recognition

11 new objections detected.

Looking at your team's last week's performance, we've detected 11 new objections and moments to use for your next practice bootcamp.

11 new objections detected.

Looking at your team's last week's performance, we've detected 11 new objections and moments to use for your next practice bootcamp.